Post by j7oyun55rruk on Jan 1, 2024 2:52:02 GMT -6
In other words, if your company enters into a contract via email, chatbots, etc., it must allow the customer to cancel the contract through all of those channels if they wish. In other words, it will no longer be authorized to establish only one contact method to carry out such actions. The focus now is consumer satisfaction! The purpose of the new ordinance is to increase public retention and loyalty. In this sense, it is expected that legal problems arising from unresolved complaints will be reduced.
To this end, the State Consumer Secretariat ( ) will be responsible for monitoring C Level Contact List the effectiveness. That is, problem resolution rates must be evaluated from the customer's perspective, looking at the number of complaints, etc. Therefore, including these metrics will be and another challenge for companies. New Rules Indicators What happens if the law is not followed? There are a number of penalties stipulated in the statute if companies do not comply with the rules. From paying fines to temporarily suspending services provided.
Additionally, the facility may be closed in whole or in part. So, be aware! The new rules will come into effect on January 1, 2020, the day after the decree is promulgated. How can it help your company? As we have seen, investing in technology solutions is an essential requirement for adapting to standards. After all, the priority is to meet consumer needs efficiently and safely. So, it’s time to learn about two solutions that can help your agency accomplish this mission! just looking! ?? The omni-channel era has begun.
To this end, the State Consumer Secretariat ( ) will be responsible for monitoring C Level Contact List the effectiveness. That is, problem resolution rates must be evaluated from the customer's perspective, looking at the number of complaints, etc. Therefore, including these metrics will be and another challenge for companies. New Rules Indicators What happens if the law is not followed? There are a number of penalties stipulated in the statute if companies do not comply with the rules. From paying fines to temporarily suspending services provided.
Additionally, the facility may be closed in whole or in part. So, be aware! The new rules will come into effect on January 1, 2020, the day after the decree is promulgated. How can it help your company? As we have seen, investing in technology solutions is an essential requirement for adapting to standards. After all, the priority is to meet consumer needs efficiently and safely. So, it’s time to learn about two solutions that can help your agency accomplish this mission! just looking! ?? The omni-channel era has begun.